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Senior IT Support Engineer

IT Support

Category:  Support
Salary:  £28,842 to £34,728 per annum inclusive of London Weighting
Hours:  36 hours per week
Contract Type:  Permanent contract
Post Type:  Full Time
Closing Date: Thursday 26 May 2022
Interview Date:  To be confirmed
Reference:  080422

We are seeking a Senior IT Support Engineer to join our IT team at the College on a permanent basis. You will be responsible for the development and delivery of a responsive and effective technical support and maintenance service for all College hardware, software, communications and network services against service level agreements.

Your duties as a Senior IT Support Engineer will involve:

  • Managing and monitoring the college network infrastructure ensuring continuous operation and performance monitoring.
  • Setting up and configuring equipment such as servers and desktops, performing regular safety and serviceability checks, ensuring any defective equipment is repaired or replaced in a timely and in a cost-effective manner
  • Assisting with maintaining and developing the college’s IT systems with the focus on integration
  • Providing advice, technical support, documentation and training in the operation of College computer hardware, software and communications systems to users of academic and administrative computer systems.
  • Ensuring that systems and data essential for network operations are backed-up regularly.
  • Assisting in the provision of a telephone helpdesk service for system users, providing desktop support, resolving software and hardware problems
  • Assisting with installing, developing, testing, and evaluating system enhancements and new software, and applying operating system updates, patches, and configuration changes as required.
  • Responsible for managing, configuring and supporting a large enterprise wired and wireless networks. With a working knowledge of networking protocols TCP/IP, DNS and DHCP. Installing, configuring, securing, maintaining and supporting the network infrastructure equipment such as routers, switches, and wireless access points
  • Managing and maintaining the  Hyper V/VMware ESX environment, managing virtual servers, virtual machines, virtual networking and data stores, storage area networks including storage
  • Managing and configuring internal and external IT Security systems including firewalls, web filtering and Network Anti-Virus
  • Managing and administrating an Office 365 environment including Exchange online, One Drive and SharePoint online
  • Systems administration of a range of technical architectures in existence, predominantly Microsoft Windows Server 2012-16 including Active Directory.
  • Assisting in the provision of a telephone helpdesk service for system users, providing desktop support, resolving software and hardware problems
  • Assisting with installing, developing, testing, and evaluating system enhancements and new software, and applying operating system updates, patches, and configuration changes as required.

We offer 29 days of annual leave plus 3 closure days and bank holidays, cycle to work scheme, season ticket loan, free onsite gym and a good pension scheme so if you feel you are suitable for the role then we would like to hear from you!


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